Business Continuity / Disaster Recovery Planning
Forget earthquakes, fires and floods - the real disasters facing an SME are closer to home.
In practical terms, a "disaster" is any eventuality that has a financial impact on your business, such as limiting your ability to secure new business or to collect outstanding payments from existing clients. It could be something as simple as an internet outage or the departure of a key member of staff. Whatever the nature of your business, rcsb can help.
So a stationery supplier taking telephone orders would potentially lose business to a competitor if the telephone service failed, while the sales director of a services company needing to submit a large tender by 5pm would be in serious difficulties if the internet connection was lost at 4pm. There are certain types of disaster that can affect any type of business, such as the loss of a key member of staff - a senior salesperson - for example.
There are two aspects to minimising the impact of such eventualities: the first is to reduce the possibility of a disaster happening ("business continuity planning"), while the second is having a back-up plan if it does ("disaster recovery planning").
Business Continuity Planning is all about looking at the risks that could affect your business and putting measures in place to minimise their impact. Clearly it's impossible to protect against every eventuality, so at rcsb we look at two critical measures to determine where the biggest risks lie: the probability of that eventuality happening and the impact it would have if it did. We then look at cost-effective solutions to reduce either the probability or the impact - or both - and present them in an easy-to-understand format explaining the cost and benefits of each solution. And, of course, we can assist with the planning and implementing of any remedial solutions, leaving your business better prepared than your competitors!
Disaster Recovery Planning is often overlooked by SMEs in the belief that it's "something that large companies do"; ironically then, it's the smaller businesses - especially those with a single office and few remote workers - that will be most impacted by the loss of a key resource (power, internet, phone) or the inability to access the office (weather, chemical incident, road traffic accident). Having a Disaster Recovery Plan that has been communicated to all senior members of staff is the single most important thing that you can do to protect your business if the unexpected happens. It ensures that management can let staff know what is expected of them: where they will be working, how to stay in touch, how to reassure customers - all of these have been planned and documented in advance and can be put into action with the minimum of fuss and panic.
What BC / DR planning can do for you: